Refund Policy

1. Overview

This Refund Policy explains how refunds, credits, and billing disputes are handled for services provided by Nexifi Solutions LLC ("we," "us," or "our"). Our services are professional business-to-business marketing services, and because significant labor, strategy, and third-party costs are incurred early in an engagement, refunds are limited as described below. This Policy should be read together with our Terms & Conditions and the written Order governing your specific engagement.

2. Services Rendered Are Non-Refundable

Fees for work that has already been performed — including campaign strategy, account setup, ad creation, landing page development, campaign management, and consulting time — are non-refundable once the work has been delivered.

3. Prepaid, Unstarted Work

If you have prepaid for services and cancel in writing before work on those services has begun, you are eligible for a refund of the prepaid amount, less any non-recoverable third-party costs already committed on your behalf (for example, software licenses, tracking numbers, or platform fees). Approved refunds of this type are processed within 7–10 business days to the original payment method.

4. Third-Party Advertising Spend

Advertising budgets paid to third-party platforms (such as search or social advertising networks) — whether paid by you directly or passed through us — are governed by those platforms' own billing terms and are not refundable by Nexifi Solutions LLC. We cannot recover funds already spent on ad delivery.

5. Per-Inquiry / Per-Call Billing and Credits

For engagements billed on a per-inquiry or per-call basis, we operate a credit (replacement) system rather than cash refunds:

• Billable inquiry. The written Order for each engagement defines what counts as a billable inquiry (for example, a call from the agreed geography meeting an agreed minimum duration).
• Invalid inquiries. Inquiries that clearly fall outside the agreed definition — such as wrong numbers, solicitations, duplicates within the agreed duplicate window, or calls outside the agreed service area — are eligible for credit.
• Dispute window. Credit requests must be submitted by phone or email within 5 business days of the inquiry, with the date, time, and reason for the dispute. We review disputes against call tracking records in good faith.
• Resolution. Approved disputes are credited against your next invoice. Credits have no cash value and are not transferable.

6. Custom Engagements — No Recurring Billing

All pricing is custom and agreed in writing for each specific engagement. We do not sell subscriptions, monthly plans, or auto-renewing services, and we will never charge your payment method on a recurring basis. Each new phase of work requires your separate written approval before it begins and before any new fee is due. You may end an ongoing engagement at any time with written notice; you remain responsible only for work already performed and third-party costs already committed up to that point.

7. Chargebacks

We ask that you contact us first before initiating a chargeback — most billing concerns can be resolved directly and quickly. Initiating a chargeback on fees for services already rendered, without first attempting resolution with us, may result in suspension of services and collection of amounts lawfully owed.

8. How to Request a Refund or Credit

To request a refund or dispute a charge, contact us with your business name, invoice number, and a description of the issue:

Nexifi Solutions LLC
Phone: (713) 949-8916 (Mon–Fri, 9 AM – 6 PM CT)
Email: Nexifyllc4@gmail.com
Address: 2402 Milam St, Apt 4303, Houston, TX 77006

We acknowledge refund and credit requests within 2 business days and aim to resolve them within 10 business days.

9. Changes to This Policy

We may update this Refund Policy from time to time. The version posted on this page at the time an Order is signed governs that engagement unless the Order states otherwise.