This Refund Policy applies to bookkeeping and accounting support services provided by Nexifi Solutions LLC (“Nexifi,” “we,” “us,” or “our”) to clients in the United States. For questions or to request a refund, call (713) 949-8916. We do not accept refund requests through a website form.
1. Scope of services
We provide bookkeeping and accounting support only. We are not a CPA firm and we do not prepare taxes, file tax returns, or perform audits or attest services. Fees discussed with you relate to bookkeeping support as agreed when you engage us.
2. Prepaid periods — work not yet started
If you pay in advance for a future bookkeeping period and we have not started work for that period, you may request a refund of the unused prepaid amount by calling (713) 949-8916. We will confirm whether work has begun before processing any refund.
3. Completed work
Fees for bookkeeping work that has already been completed and delivered are not refundable.
4. Catch-up and cleanup work
Catch-up or cleanup engagements (for example bringing prior months current), once the work has been performed and delivered, are not refundable.
5. How to request a refund
Call (713) 949-8916 and ask to discuss a refund. Please have your business name and the period or engagement in question ready. We handle refund requests by phone only.
6. Timing
Approved refunds are typically processed using the same payment method originally used, within a reasonable time after we confirm eligibility. Banks or card networks may take additional time to post the credit.
7. Disputes
If you believe a charge was made in error, call us promptly so we can review. This policy is governed by the laws of the State of Texas, USA. Venue for disputes is Harris County, Texas.
8. Contact
Nexifi Solutions LLC · 2402 Milam St, Apt 4303, Houston, TX 77006 · (713) 949-8916 · nexifisolutions.us
Nexifi Solutions LLC
2402 Milam St, Apt 4303, Houston, TX 77006
(713) 949-8916 · nexifisolutions.us